Contact Support
If you need help with your account, family tree, photos, or another My Roots feature, email us.
Before contacting us
Please include a short description of the problem and the My Roots feature you were using.
Do not send passwords or other sensitive login information.
Frequently Asked Questions
How do I sign in?
Open My Roots and use the sign-in method provided on the login screen. If you have trouble signing in, contact support.
How do I create a family?
From the family area in the app, use the option to add a family and enter the information requested by My Roots.
How do I add a family member?
Open the appropriate family and use the add-member option. You can then enter the member information and relationship details.
Can I add photos?
Yes. My Roots supports photos and galleries in the areas provided by the app. Only upload content you have permission to use.
I found a problem. What should I do?
Email [email protected] with a description of the problem.
If possible, include the app version and steps that reproduce the issue.